Frequently Asked Questions

Find answers to common questions about our products, services, and processes. Can't find what you're looking for? Contact our support team.

Browse by Category

Organized by topics to help you find answers quickly.

Products & Packaging
12 articles

Questions about our packaging products, materials, and specifications.

Orders & Pricing
8 articles

Information about placing orders, pricing, and minimum quantities.

Shipping & Delivery
6 articles

Shipping options, delivery times, and tracking information.

Custom Solutions
9 articles

Custom packaging design, branding, and specialized requirements.

Quality & Compliance
7 articles

Quality standards, certifications, and regulatory compliance.

Account & Support
5 articles

Account management, payment methods, and support options.

Most Popular Questions

The questions our customers ask most frequently.

What are your minimum order quantities?

Our minimum order quantities vary by product category:

  • Standard food packaging: 1,000 units
  • Custom printed packaging: 5,000 units
  • Specialty materials: 2,500 units
  • Bulk wholesale orders: 10,000+ units (special pricing)

Contact our sales team for specific product MOQs and volume discounts.

How long does shipping take?

Delivery times depend on your location and order type:

  • Standard products: 3-5 business days
  • Custom packaging: 10-15 business days
  • Express shipping: 1-2 business days (additional cost)
  • International orders: 7-14 business days

We provide tracking information for all shipments.

Do you offer custom printing and branding?

Yes! We offer comprehensive custom branding services including:

  • Logo printing and embossing
  • Custom colors and designs
  • Multiple printing techniques (flexo, digital, offset)
  • Special finishes (matte, gloss, UV coating)
  • Complete package design services

Our design team can help create packaging that perfectly represents your brand.

Are your packaging materials food-safe?

Absolutely! All our food packaging materials are:

  • FDA-approved for direct food contact
  • BRC Global Standard certified
  • Compliant with international food safety regulations
  • Free from harmful chemicals and contaminants
  • Tested for migration and safety standards

We provide certificates of compliance with each food packaging order.

What payment methods do you accept?

We accept multiple payment methods for your convenience:

  • Credit/Debit cards (Visa, MasterCard, Amex)
  • Bank transfers (NEFT, RTGS, IMPS)
  • UPI payments
  • Net banking
  • Letter of Credit (for large orders)
  • 30-day payment terms (for approved businesses)

All transactions are secured with industry-standard encryption.

Do you offer eco-friendly packaging options?

Yes! Sustainability is at the core of our mission. We offer:

  • 100% recycled and recyclable materials
  • Biodegradable and compostable options
  • FSC-certified paper products
  • Plant-based and bio-plastic alternatives
  • Reduced plastic packaging solutions
  • Carbon-neutral shipping options

Learn more about our sustainability initiatives on our dedicated page.

Still Have Questions?

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