Return & Refund Policy

1. Return Policy

Return Window & Conditions

Return Period: We accept returns within 3 days of delivery
Product Condition: Items must be unused, in original packaging, and in resalable condition
Packaging Requirements: All original tags, labels, and packaging materials must be intact
Quality Issues: Defective or damaged products can be returned immediately upon delivery

Eligible Products for Return

All packaging products (bags, containers, boxes) in original condition
Bulk orders with quality defects or incorrect specifications
Products received damaged during shipping
Wrong products delivered due to our error

Non-Returnable Items

Custom printed or branded packaging products
Products that have been used or contaminated
Items returned after the 3-day return window
Products damaged due to misuse or normal wear

2. Refund Policy

Refund Process & Timeline

All approved refunds under our refund policy will be credited within 5-7 business days to the original payment method.

UPI/Digital Wallets: 1-2 business days
Credit/Debit Cards: 3-5 business days
Net Banking: 3-7 business days
Cash on Delivery: Bank transfer within 5-7 business days

Refund Amount Calculation

Full Refund: For defective products, wrong items, or our shipping errors
Partial Refund: For partially damaged bulk orders (prorated based on usable quantity)
Shipping Charges: Refunded only if return is due to our error
Processing Fees: Payment gateway charges may be deducted as per RBI guidelines

Refund for Business Customers

Business customers with subscription plans receive priority refund processing. GST invoices will be adjusted accordingly for business transactions.

3. Exchange Policy

Exchange Process & Timeline

All approved exchanges of damaged products will be completed within 15 days from the date of exchange request.

Size/Quantity Exchange: Available for most products within 3 days
Damaged Product Exchange: Immediate exchange for manufacturing defects
Upgrade Exchange: Pay the difference for higher specifications
Free Exchange: For products damaged during shipping

Exchange Conditions

Original product must be in unused, resalable condition
Exchange value difference (if any) must be paid during exchange
Custom products cannot be exchanged unless defective
Bulk orders require quality inspection before exchange approval

4. How to Initiate Return/Refund/Exchange

Step-by-Step Process

Contact Us: Email support@dabao.in or call +91 94422 64026 within the return window
Provide Details: Order number, product details, reason for return/exchange, and photos if applicable
Get Approval: Our team will review and approve eligible returns within 24 hours
Schedule Pickup: We'll arrange free pickup for returns/exchanges in major Indian cities
Quality Check: Returned items undergo quality inspection
Process Completion: Refund/exchange processed as per policy timelines

Required Information

Order number and invoice details
Product name, SKU, and quantity
Reason for return/exchange with supporting photos
Preferred refund method or exchange specifications
Current address for pickup scheduling

5. Quality Assurance & Defective Products

Dabao India maintains strict quality control standards. If you receive defective products:

Immediate Action: Contact us within 24 hours of delivery
Photo Documentation: Send clear photos of defective products
Fast Resolution: Defective product claims resolved within 48 hours
Compensation: Full refund or immediate replacement at no extra cost

6. Shipping & Handling for Returns

Return Shipping Policy

Free Return Shipping: For defective products, wrong items, or our errors
Customer Responsibility: Shipping costs for change of mind returns
Pickup Service: Available in Nagercoil, Chennai, Trivandrum
Packaging: Use original packaging or suitable protective packaging

7. Special Conditions

Bulk Orders (Business Customers)

Orders above ₹10,000 require quality inspection report
Partial returns allowed for large quantities with quality issues
Custom packaging samples provided before bulk production
Extended return window of 7 days for bulk orders above ₹50,000

Festival & Sale Purchases

Sale items follow standard return policy unless marked “Final Sale”
Festival special products have extended 5-day return window
Bundle deals can be partially returned with prorated refunds

8. Customer Rights & Consumer Protection

As per the Consumer Protection Act, 2019, Government of India, customers have the right to:

Return defective products without any charges
Receive full refund for products not as described
File complaints with Consumer Forums for unresolved disputes
Seek compensation for any loss due to defective products

9. Contact Information

Get Help with Returns & Refunds

Email: support@dabao.in

Phone: +91 94422 64026

WhatsApp: +91 94422 64026

Business Hours: 9:00 AM - 6:00 PM (IST)

Working Days: Monday to Saturday

Response Time: Within 24 hours

10. Policy Updates

This Return & Refund Policy is governed by Indian laws and regulations. Any updates to this policy will be communicated via email and website notification. The updated policy will apply to all orders placed after the effective date.

For any disputes, the jurisdiction will be the courts of Tamil Nadu, India, and all matters will be subject to Indian law.

Our Commitment

At Dabao India, customer satisfaction is our priority. We strive to make the return, refund, and exchange process as simple and transparent as possible. Our policies are designed to protect your interests while maintaining fair business practices.